{"id":5188,"date":"2024-08-12T16:05:13","date_gmt":"2024-08-12T08:05:13","guid":{"rendered":"https:\/\/www.sevencrane.com\/?p=5188"},"modified":"2024-08-12T16:05:16","modified_gmt":"2024-08-12T08:05:16","slug":"two-chain-hoists-sent-to-guatemala","status":"publish","type":"post","link":"https:\/\/www.sevencrane.com\/fr\/two-chain-hoists-sent-to-guatemala\/","title":{"rendered":"Deux palans \u00e0 cha\u00eene envoy\u00e9s au Guatemala"},"content":{"rendered":"<p>Le 20 mai 2024, SEVENCRANE a re\u00e7u une demande de renseignements d&#039;un client au Guatemala. Le client est le directeur d&#039;une entreprise sp\u00e9cialis\u00e9e dans les structures en acier et le g\u00e9nie civil. Il recherche un palan \u00e9lectrique \u00e0 cha\u00eene de 3 tonnes avec un petit chariot. Cependant, la demande initiale manquait de d\u00e9tails sp\u00e9cifiques concernant la hauteur de levage. Notre \u00e9quipe commerciale a rapidement pris contact avec le client pour clarifier les exigences.<\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 une communication par e-mail fluide et efficace, notre \u00e9quipe a recueilli toutes les informations n\u00e9cessaires, confirmant les sp\u00e9cifications exactes requises par le client. Apr\u00e8s avoir d\u00e9termin\u00e9 les param\u00e8tres, nous avons fourni un devis sur mesure pour le palan de 3 tonnes. Le client, satisfait du devis, a demand\u00e9 un devis suppl\u00e9mentaire pour un palan de 5 tonnes, avec l&#039;intention d&#039;acheter les deux unit\u00e9s ensemble. Nous avons rapidement mis \u00e0 jour le devis pour inclure les deux mod\u00e8les : le HHBB 3t-8m et le HHBB 5t-8m.&nbsp;<\/p>\n\n\n\n<p>Un jour plus tard, le client a demand\u00e9 quelques ajustements aux sp\u00e9cifications de <a href=\"https:\/\/www.sevencrane.com\/fr\/product\/electric-chain-hoist\/\">palans \u00e0 cha\u00eene<\/a>. Notre \u00e9quipe s&#039;est coordonn\u00e9e avec nos ing\u00e9nieurs pour peaufiner le devis et a rapidement envoy\u00e9 la version mise \u00e0 jour. Pour assurer le client de la qualit\u00e9 de notre produit, nous avons \u00e9galement inclus des images de commentaires de clients pr\u00e9c\u00e9dents qui avaient achet\u00e9 des produits similaires, ainsi que nos certifications CE et ISO.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2023\/05\/15141126\/chain-hoists.jpg\" alt=\"palans \u00e0 cha\u00eene\" class=\"wp-image-4149 lazyload\"\/><noscript><img decoding=\"async\" width=\"750\" height=\"562\" src=\"https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2023\/05\/15141126\/chain-hoists.jpg\" alt=\"palans \u00e0 cha\u00eene\" class=\"wp-image-4149 lazyload\" srcset=\"https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2023\/05\/15141126\/chain-hoists.jpg 750w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2023\/05\/15141126\/chain-hoists-300x225.jpg 300w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2023\/05\/15141126\/chain-hoists-428x321.jpg 428w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2023\/05\/15141126\/chain-hoists-345x258.jpg 345w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2023\/05\/15141126\/chain-hoists-253x190.jpg 253w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/noscript><\/figure>\n\n\n\n<p>Impressionn\u00e9 par la proposition mise \u00e0 jour, le client a demand\u00e9 \u00e0 son responsable des achats de finaliser la commande. Apr\u00e8s avoir confirm\u00e9 les d\u00e9tails avec le responsable des achats, nous avons \u00e9mis une facture pro forma. En une semaine, le client a effectu\u00e9 le paiement int\u00e9gral.<\/p>\n\n\n\n<p>Apr\u00e8s confirmation du paiement, notre usine a termin\u00e9 la production et l&#039;emballage dans un d\u00e9lai de sept jours ouvrables. Apr\u00e8s avoir v\u00e9rifi\u00e9 les d\u00e9tails d&#039;exp\u00e9dition avec le client, nous avons organis\u00e9 l&#039;exp\u00e9dition. Nous avons inform\u00e9 le client que les palans \u00e0 cha\u00eene arriveraient dans un d\u00e9lai d&#039;environ 20 jours ouvrables. Le client s&#039;est d\u00e9clar\u00e9 satisfait de notre efficacit\u00e9 et de notre professionnalisme, d\u00e9clarant qu&#039;il \u00e9tait ravi de la collaboration et qu&#039;il envisagerait de faire appel \u00e0 SEVENCRANE pour ses besoins futurs.<\/p>\n\n\n\n<p>Ce cas illustre l&#039;engagement de SEVENCRANE envers un service client r\u00e9actif, une production efficace et des produits de haute qualit\u00e9, garantissant une exp\u00e9rience transparente de la demande \u00e0 la livraison.<\/p>","protected":false},"excerpt":{"rendered":"<p>Le 20 mai 2024, SEVENCRANE a re\u00e7u une demande de renseignements d&#039;un client au Guatemala. Le client est directeur d&#039;une entreprise sp\u00e9cialis\u00e9e dans les structures en acier et le g\u00e9nie civil. Il recherche un palan \u00e9lectrique \u00e0 cha\u00eene de 3 tonnes avec un petit chariot. Cependant, la demande initiale manquait de d\u00e9tails sp\u00e9cifiques concernant la hauteur de levage. Notre \u00e9quipe commerciale\u2026<\/p>","protected":false},"author":2,"featured_media":581,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Two Chain Hoists Sent to Guatemala - SEVENCRANE<\/title>\n<meta name=\"description\" content=\"On May 20, 2024, SEVENCRANE received an inquiry about chain hoists from Guatemala. 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