{"id":5360,"date":"2025-01-06T15:59:45","date_gmt":"2025-01-06T07:59:45","guid":{"rendered":"https:\/\/www.sevencrane.com\/?p=5360"},"modified":"2025-01-06T15:59:49","modified_gmt":"2025-01-06T07:59:49","slug":"supplying-hhbb-electric-chain-hoist-to-an-australian-client","status":"publish","type":"post","link":"https:\/\/www.sevencrane.com\/fr\/supplying-hhbb-electric-chain-hoist-to-an-australian-client\/","title":{"rendered":"Fourniture d&#039;un palan \u00e9lectrique \u00e0 cha\u00eene HHBB \u00e0 un client australien"},"content":{"rendered":"<p>Le 4 novembre 2024, nous avons re\u00e7u une demande de renseignements du pr\u00e9sident d&#039;une entreprise agricole de Nouvelle-Galles du Sud, en Australie. Le client, un utilisateur final, avait besoin d&#039;un palan \u00e0 cha\u00eene \u00e9lectrique capable de fonctionner sur une poutre UC de 100 mm. La demande concernait un <a href=\"https:\/\/www.sevencrane.com\/fr\/product\/electric-chain-hoist\/\">Palan \u00e9lectrique \u00e0 cha\u00eene HHBB<\/a> avec une capacit\u00e9 de levage de 2 tonnes et une hauteur de levage de 5 m\u00e8tres, destin\u00e9e \u00e0 \u00eatre utilis\u00e9e \u00e0 l&#039;int\u00e9rieur de leurs installations.<\/p>\n\n\n\n<p>Au d\u00e9part, le client a r\u00e9pondu positivement en fournissant les sp\u00e9cifications et les d\u00e9tails n\u00e9cessaires. Cependant, il a demand\u00e9 un palan monophas\u00e9, ce qui n\u00e9cessitait des modifications qui ont consid\u00e9rablement augment\u00e9 les co\u00fbts. Conscients de ce d\u00e9fi, nous avons recommand\u00e9 un palan triphas\u00e9 comme alternative \u00e9conomique et pratique. Nous lui avons demand\u00e9 s&#039;il pouvait reconsid\u00e9rer sa pr\u00e9f\u00e9rence pour un \u00e9quipement monophas\u00e9.<\/p>\n\n\n\n<p>Suite \u00e0 cette interaction, le client est rest\u00e9 silencieux pendant un certain temps. Au cours de cette p\u00e9riode, nous avons maintenu une communication constante, en partageant les mises \u00e0 jour sur nos produits, en pr\u00e9sentant les capacit\u00e9s techniques de nos palans et en renfor\u00e7ant notre expertise dans le secteur.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist.jpg\" alt=\"Palan \u00e9lectrique \u00e0 cha\u00eene 500 kg\" class=\"wp-image-3194 lazyload\"\/><noscript><img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist.jpg\" alt=\"Palan \u00e9lectrique \u00e0 cha\u00eene 500 kg\" class=\"wp-image-3194 lazyload\" srcset=\"https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist.jpg 800w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist-300x225.jpg 300w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist-768x576.jpg 768w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist-428x321.jpg 428w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist-345x258.jpg 345w, https:\/\/d3fnmw4lwrx8lm.cloudfront.net\/wp-content\/uploads\/2019\/04\/09165931\/500kg-electric-chain-hoist-253x190.jpg 253w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/noscript><\/figure>\n\n\n\n<p>En d\u00e9cembre, le client a repris contact avec nous pour nous demander si les prix pr\u00e9c\u00e9demment communiqu\u00e9s pour le palan HHBB devaient \u00eatre mis \u00e0 jour. Apr\u00e8s quelques n\u00e9gociations, il a demand\u00e9 une remise, que nous avons accept\u00e9e pour finaliser l&#039;affaire. Finalement, le client a d\u00e9cid\u00e9 de poursuivre avec le palan \u00e9lectrique \u00e0 cha\u00eene triphas\u00e9 HHBB.<\/p>\n\n\n\n<p>Nous avons organis\u00e9 la production et le transport dans les d\u00e9lais convenus. Le palan a \u00e9t\u00e9 livr\u00e9 rapidement et le client s&#039;est d\u00e9clar\u00e9 satisfait du produit et de notre service.<\/p>\n\n\n\n<p>Cette \u00e9tude de cas met en \u00e9vidence l&#039;importance de la pers\u00e9v\u00e9rance, d&#039;une communication claire et de recommandations personnalis\u00e9es pour r\u00e9pondre aux besoins des clients. En restant proactifs et adaptables, nous avons r\u00e9ussi \u00e0 r\u00e9pondre aux exigences du client, ce qui a conduit \u00e0 un r\u00e9sultat favorable et \u00e0 un client satisfait.<\/p>","protected":false},"excerpt":{"rendered":"<p>Le 4 novembre 2024, nous avons re\u00e7u une demande de renseignements du pr\u00e9sident d&#039;une entreprise agricole de Nouvelle-Galles du Sud, en Australie. Le client, un utilisateur final, avait besoin d&#039;un palan \u00e0 cha\u00eene \u00e9lectrique capable de fonctionner sur une poutre UC de 100 mm. La demande portait sur un palan \u00e0 cha\u00eene \u00e9lectrique HHBB d&#039;une capacit\u00e9 de levage de 2 tonnes et d&#039;une hauteur de levage de 5 m\u00e8tres.<\/p>","protected":false},"author":2,"featured_media":3642,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Supplying HHBB Electric Chain Hoist to an Australian Client<\/title>\n<meta name=\"description\" content=\"The inquiry was for an HHBB electric chain hoist with a 2-ton lifting capacity and a 5-meter lifting height, intended for use inside facility.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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