{"id":6142,"date":"2026-07-20T14:58:17","date_gmt":"2026-07-20T06:58:17","guid":{"rendered":"https:\/\/www.sevencrane.com\/?p=6142"},"modified":"2026-07-23T17:28:56","modified_gmt":"2026-07-23T09:28:56","slug":"steel-gantry-crane-spare-parts-to-chile-for-after-sales-support","status":"publish","type":"post","link":"https:\/\/www.sevencrane.com\/fr\/steel-gantry-crane-spare-parts-to-chile-for-after-sales-support\/","title":{"rendered":"Pi\u00e8ces de rechange pour portiques en acier au Chili pour le service apr\u00e8s-vente"},"content":{"rendered":"<p>Fournir des \u00e9quipements de levage de haute qualit\u00e9 ne constitue qu&#039;une partie de la construction de relations clients \u00e0 long terme. Un service apr\u00e8s-vente r\u00e9actif et la fourniture rapide de pi\u00e8ces d\u00e9tach\u00e9es sont tout aussi importants. R\u00e9cemment, SEVENCRANE a men\u00e9 \u00e0 bien une nouvelle commande pour un client de longue date au Chili en fournissant\u00a0: <strong>Portique en acier<\/strong> Pi\u00e8ces de rechange pour un syst\u00e8me de pont roulant en acier PT3 livr\u00e9 pr\u00e9c\u00e9demment. Ce projet t\u00e9moigne de notre engagement \u00e0 accompagner nos clients tout au long du cycle de vie de leurs \u00e9quipements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Coop\u00e9ration \u00e0 long terme avec les clients<\/h2>\n\n\n\n<p>Ce client est un utilisateur final chilien du secteur de la fabrication de vannes. La personne de contact est un ing\u00e9nieur charg\u00e9 de la maintenance des \u00e9quipements de levage et de la continuit\u00e9 de la production. Notre collaboration a d\u00e9but\u00e9 le <strong>21 mars 2025<\/strong>, et avons d\u00e9j\u00e0 r\u00e9alis\u00e9 deux projets pr\u00e9c\u00e9dents (Commande 936 et Commande 1093).<\/p>\n\n\n\n<p>Parce que le client \u00e9tait satisfait de la qualit\u00e9 et des performances du produit d&#039;origine <strong><a href=\"https:\/\/www.sevencrane.com\/fr\/product\/mobile-gantry-crane\/\">Portique en acier<\/a><\/strong>C\u2019est donc tout naturellement qu\u2019ils ont de nouveau fait appel \u00e0 SEVENCRANE lorsqu\u2019ils ont eu besoin de pi\u00e8ces d\u00e9tach\u00e9es et de composants de rechange. La confiance renouvel\u00e9e de ce client t\u00e9moigne de l\u2019importance que rev\u00eatent les produits fiables, assortis d\u2019un service apr\u00e8s-vente irr\u00e9prochable.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane.jpg\" alt=\"Photo de production d&#039;une grue \u00e0 portique\" class=\"wp-image-5686 lazyload\"\/><noscript><img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane.jpg\" alt=\"Photo de production d&#039;une grue \u00e0 portique\" class=\"wp-image-5686 lazyload\" srcset=\"https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane.jpg 800w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane-300x225.jpg 300w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane-768x576.jpg 768w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane-16x12.jpg 16w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane-428x321.jpg 428w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane-345x258.jpg 345w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/Production-photo-of-gantry-crane-253x190.jpg 253w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/noscript><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Aper\u00e7u des commandes de pi\u00e8ces d\u00e9tach\u00e9es<\/h2>\n\n\n\n<p>Contrairement \u00e0 l&#039;achat d&#039;une grue compl\u00e8te, ce projet s&#039;est concentr\u00e9 sur la fourniture de pi\u00e8ces de rechange essentielles pour une grue portique en acier PT3 existante.<\/p>\n\n\n\n<p>La commande comprenait\u00a0:<\/p>\n\n\n\n<ul>\n<li>Pi\u00e8ces de rechange pour portique en acier PT3<\/li>\n\n\n\n<li>Capacit\u00e9 nominale : 5T + 5T<\/li>\n\n\n\n<li>Largeur totale : 4 m<\/li>\n\n\n\n<li>Hauteur totale : 4,16 m<\/li>\n\n\n\n<li>Fonctionnement \u00e0 distance<\/li>\n\n\n\n<li>Tension\u00a0: 380\u00a0V \/ 50\u00a0Hz \/ triphas\u00e9<\/li>\n\n\n\n<li>Couleur standard<\/li>\n<\/ul>\n\n\n\n<p>Le kit de pi\u00e8ces de rechange comprenait\u00a0:<\/p>\n\n\n\n<ul>\n<li>2 roues motrices<\/li>\n\n\n\n<li>2 roues motrices<\/li>\n\n\n\n<li>2 faisceaux de terre<\/li>\n\n\n\n<li>1 armoire de commande \u00e9lectrique<\/li>\n\n\n\n<li>1 t\u00e9l\u00e9commande sans fil<\/li>\n<\/ul>\n\n\n\n<p>De plus, SEVENCRANE a \u00e9galement proc\u00e9d\u00e9 \u00e0 un r\u00e9approvisionnement <strong>12 jeux de boulons<\/strong> Ces \u00e9l\u00e9ments avaient \u00e9t\u00e9 omis par inadvertance lors de la livraison pr\u00e9c\u00e9dente. Des boulons pour la fixation des poutres de fondation d&#039;une autre commande ont \u00e9galement \u00e9t\u00e9 inclus afin que le client re\u00e7oive tous les composants n\u00e9cessaires en une seule livraison.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Con\u00e7u pour la maintenance future<\/h2>\n\n\n\n<p>Le client a expliqu\u00e9 que ces composants serviraient principalement de pi\u00e8ces de rechange pour les composants pr\u00e9c\u00e9demment fournis. <strong>Portique en acier<\/strong>Pour garantir une compatibilit\u00e9 totale, ils ont fourni la longueur exacte du faisceau de terre de <strong>3220 mm<\/strong>, permettant \u00e0 notre \u00e9quipe d&#039;ing\u00e9nieurs de v\u00e9rifier chaque dimension correspondante avant la production.<\/p>\n\n\n\n<p>Comme ces pi\u00e8ces de rechange devaient \u00eatre install\u00e9es sur un syst\u00e8me de grue existant, la pr\u00e9cision dimensionnelle \u00e9tait essentielle. Notre service technique a examin\u00e9 attentivement les plans et les mesures du client afin de garantir une installation sans probl\u00e8me, sans modification suppl\u00e9mentaire sur site.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale.jpg\" alt=\"grue \u00e0 portique portable \u00e0 vendre\" class=\"wp-image-5668 lazyload\"\/><noscript><img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale.jpg\" alt=\"grue \u00e0 portique portable \u00e0 vendre\" class=\"wp-image-5668 lazyload\" srcset=\"https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale.jpg 800w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale-300x225.jpg 300w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale-768x576.jpg 768w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale-16x12.jpg 16w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale-428x321.jpg 428w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale-345x258.jpg 345w, https:\/\/www.sevencrane.com\/wp-content\/uploads\/2021\/06\/portable-gantry-crane-for-sale-253x190.jpg 253w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/noscript><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">R\u00e9ponse rapide et livraison efficace<\/h2>\n\n\n\n<p>L&#039;un des avantages d&#039;entretenir des relations \u00e9troites avec les clients existants est une communication efficace. Comme les deux parties connaissaient d\u00e9j\u00e0 la configuration de l&#039;\u00e9quipement, le processus de devis s&#039;est d\u00e9roul\u00e9 sans difficult\u00e9.<\/p>\n\n\n\n<p>Apr\u00e8s avoir re\u00e7u la proposition de prix, le client a confirm\u00e9 sa commande presque imm\u00e9diatement.<\/p>\n\n\n\n<p>La production a \u00e9t\u00e9 achev\u00e9e en seulement <strong>sept jours ouvrables<\/strong>, aidant ainsi le client \u00e0 pr\u00e9parer des pi\u00e8ces de rechange avant que des probl\u00e8mes de maintenance impr\u00e9vus ne puissent affecter la production. Les marchandises ont \u00e9t\u00e9 exp\u00e9di\u00e9es par voie maritime sous <strong>CIF Valpara\u00edso<\/strong> conditions, assurant un transport pratique directement jusqu&#039;au port de destination au Chili.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Le souci du d\u00e9tail<\/h2>\n\n\n\n<p>Bien qu&#039;il s&#039;agisse d&#039;une commande de pi\u00e8ces d\u00e9tach\u00e9es, le client a demand\u00e9 des photos d\u00e9taill\u00e9es des produits avant l&#039;emballage. Cela a permis \u00e0 son \u00e9quipe d&#039;ing\u00e9nierie de v\u00e9rifier chaque composant avant l&#039;exp\u00e9dition et de confirmer que tout \u00e9tait compatible avec l&#039;\u00e9quipement existant.<\/p>\n\n\n\n<p>SEVENCRANE a pleinement r\u00e9pondu \u00e0 cette demande en fournissant des photos d&#039;inspection compl\u00e8tes, ce qui a permis au client d&#039;avoir une confiance totale avant que la marchandise ne quitte l&#039;usine.<\/p>\n\n\n\n<p>Ce souci du d\u00e9tail est devenu l&#039;une des raisons pour lesquelles de nombreux clients internationaux continuent de travailler avec nous pour des commandes r\u00e9p\u00e9t\u00e9es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">L&#039;importance d&#039;un service apr\u00e8s-vente fiable<\/h2>\n\n\n\n<p>Pour les \u00e9quipements de levage industriels, l&#039;acc\u00e8s rapide aux pi\u00e8ces de rechange est tout aussi important que l&#039;achat initial. Un \u00e9quipement bien entretenu <strong><a href=\"https:\/\/www.sevencrane.com\/fr\/product\/mobile-gantry-crane\/\">Portique en acier<\/a><\/strong> peut continuer \u00e0 fonctionner efficacement pendant de nombreuses ann\u00e9es gr\u00e2ce \u00e0 des composants de remplacement compatibles et \u00e0 une assistance technique r\u00e9active.<\/p>\n\n\n\n<p>Ce projet chilien t\u00e9moigne de l&#039;engagement de SEVENCRANE non seulement \u00e0 fabriquer des \u00e9quipements de levage fiables, mais aussi \u00e0 fournir un service apr\u00e8s-vente complet tout au long de la dur\u00e9e de vie de l&#039;\u00e9quipement.<\/p>\n\n\n\n<p>Que les clients aient besoin d&#039;une solution compl\u00e8te <strong>Portique en acier<\/strong>Qu\u2019il s\u2019agisse de pi\u00e8ces de rechange ou de conseils techniques, notre \u00e9quipe travaille en \u00e9troite collaboration avec chaque client pour fournir des solutions rapides, des pi\u00e8ces pr\u00e9cises et un service fiable qui assure le bon d\u00e9roulement des op\u00e9rations en toute s\u00e9curit\u00e9 et efficacit\u00e9.<\/p>","protected":false},"excerpt":{"rendered":"<p>Fournir des \u00e9quipements de levage de haute qualit\u00e9 ne constitue qu&#039;une partie de la construction de relations clients durables. Un service apr\u00e8s-vente r\u00e9actif et la livraison rapide de pi\u00e8ces d\u00e9tach\u00e9es sont tout aussi importants. R\u00e9cemment, SEVENCRANE a men\u00e9 \u00e0 bien une nouvelle commande pour un client de longue date au Chili, en fournissant des pi\u00e8ces d\u00e9tach\u00e9es pour un portique m\u00e9tallique PT3 pr\u00e9c\u00e9demment livr\u00e9. Ce projet\u2026<\/p>","protected":false},"author":2,"featured_media":5680,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Steel Gantry Crane Spare Parts to Chile for After-Sales Support<\/title>\n<meta name=\"description\" content=\"SEVENCRANE completed an order for a long-term customer in Chile, providing spare parts for a previously delivered PT3 steel gantry crane.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sevencrane.com\/fr\/steel-gantry-crane-spare-parts-to-chile-for-after-sales-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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