Jib Crane to Indonesia for Submersible Pump Handling Applications

SEVENCRANE recently completed an order for a Jib Crane system customized for an Indonesian engineering contractor. The project involved a 5-ton pillar-mounted jib crane designed specifically for lifting and handling submersible pumps. Through continuous communication, technical support, customized drawings, and flexible service, SEVENCRANE successfully helped the customer solve their lifting requirements and complete the order smoothly.

Customer Background

The customer is an end user from Indonesia, operating in the field of integrated contracting services covering civil engineering, mechanical engineering, and electrical engineering projects. Their business involves various industrial construction and equipment installation activities, requiring reliable lifting equipment for daily operations.

For this project, the customer needed a lifting solution for handling submersible pumps. Since the equipment would be used in a professional engineering environment, the customer paid more attention to product quality, after-sales support, and the ability of the supplier to provide customized solutions rather than simply choosing the lowest price.

Project Requirements

The final configuration of the Jib Crane included:

• Product Type: Pillar Mounted Jib Crane
• Model: BZ
• Rated Capacity: 5 Tons
• Working Duty: A3
• Arm Length: 3 m
• Lifting Height: 4 m
• Total Height: 5.5 m
• Operation Method: Ground Control
• Power Supply: 380V, 50Hz, 3 Phase
• Color: Yellow
• Electrical Components: Schneider brand
• Hoist: Motorized Chain Hoist with Trolley

The customer specifically requested a total height of 5.5 meters and a running electric chain hoist configuration to improve flexibility during lifting operations. Compared with fixed lifting equipment, this customized Jib Crane allows operators to move loads efficiently within the working radius, making it suitable for equipment maintenance and installation tasks.

From Initial Inquiry to Successful Cooperation

At the beginning of the project, the customer sent an inquiry to SEVENCRANE. After receiving the request, our team immediately contacted the customer through WhatsApp and email to understand their requirements.

However, the customer did not respond immediately.

Instead of giving up, our sales team maintained regular communication and continued following up with useful information. After approximately 15 days, the customer finally replied and started detailed discussions regarding the lifting requirements.

During the communication process, the customer provided a preliminary design sketch of the required crane. This helped our technical team better understand the actual application conditions and confirm that the customer had a genuine purchasing demand.

Customized Design and Technical Support

After receiving the customer's drawings and requirements, SEVENCRANE prepared a customized solution based on the actual working environment.

During the project development stage, the customer modified their requirements twice. Each modification required updates to both the technical drawings and quotation.

Our engineering team responded quickly and adjusted the design according to the customer's feedback, ensuring that every detail matched their expectations.

Important customized points included:

• Adjusting the crane height according to the customer's installation space
• Providing Schneider electrical components
• Configuring a motorized chain hoist trolley system
• Preparing updated technical drawings for confirmation

This flexible approach helped the customer clearly understand the final equipment structure before production.

Building Customer Confidence Through Experience

For international customers, especially those purchasing customized lifting equipment, supplier reliability is often a key decision factor.

During communication, SEVENCRANE shared previous export experience to Indonesia, including successful projects, production capabilities, and international service experience.

By demonstrating our manufacturing ability and understanding of overseas project requirements, we helped the customer build confidence in our company.

The customer recognized that SEVENCRANE could not only provide the required Jib Crane, but also offer professional technical support throughout the entire purchasing process.

Solving Packaging and Transportation Challenges

One special challenge of this project was transportation.

The customer selected their own freight forwarder, which meant the packaging method needed to meet the requirements of their designated logistics partner.

Therefore, both sides had several rounds of discussions regarding:

• Export packaging structure
• Protection during transportation
• Loading requirements
• Suitability for sea transportation

SEVENCRANE actively cooperated with the customer's requirements and adjusted the packaging solution accordingly.

By solving these details in advance, the customer could arrange transportation smoothly and avoid potential problems during shipment.

Reliable Lifting Solution for Industrial Applications

The completed Jib Crane provides an efficient and safe lifting solution for the customer's submersible pump handling operations.

With a 5-ton lifting capacity, stable pillar structure, electric chain hoist trolley, and reliable Schneider electrical components, the crane can effectively support equipment installation, maintenance, and material handling tasks.

This project demonstrates that successful international cooperation is not only about supplying equipment but also about understanding customer needs, providing technical solutions, and solving practical challenges.

Through professional communication and continuous support, SEVENCRANE delivered a customized Jib Crane solution that met the customer's expectations for quality, reliability, and service. Going forward, SEVENCRANE will continue providing customized lifting solutions for industrial customers worldwide.